Job Description
- Make outbound calls to potential customers from provided leads or databases.
- Introduce and explain the company’s products or services to prospects.
- Build rapport with potential customers to understand their needs and preferences.
- Answer queries, provide relevant information and handle objections professionally.
- Achieve individual and team sales targets by converting leads into sales.
- Upsell or cross-sell products services where appropriate.
- Maintain accurate and detailed records of calls, interactions and outcomes in the CRM system.
- Update customer information regularly to ensure data accuracy.
- Conduct follow-up calls with interested prospects or existing customers to close sales or foster relationships.
- Work closely with the sales and marketing teams to develop effective scripts and strategies.
- Developing telemarketing scripts and strategies to maximize sales opportunities.
- Share customer feedback to help improve offerings and processes.
- Fostering a positive and productive work environment to drive motivation and accountability.
- Adhere to all and privacy laws when handling customer data.
- Participating in ad hoc projects and assignments as directed by the management, including but not limited to campaigns, reporting tasks, system testing, or new product rollouts.
Requirements:
- Minimum SPM, STPM, Diploma, or equivalent qualification.
- Prior experience in telemarketing, telesales, customer service, call center, or a related field is an added advantage.
- Fresh graduates are encouraged to apply.
- Proficient in English and Bahasa Malaysia; additional languages will be an added advantage.
- Excellent verbal communication and interpersonal skills.
- Candidates who can join immediately or within short notice will be given priority consideration.
Job Type: Full Time